Returns & Refunds policy

Effective date: August 5, 2026

The FUNdamental Learning Lab wants customers to feel confident purchasing and using our learning resources. Please read this Refund Policy before completing a purchase.

1. Digital Products

Unless a listing clearly states otherwise, the products sold directly through our website are digital products.

Digital products are delivered or made available shortly after payment. Because customers receive access to the content immediately and digital files cannot ordinarily be physically returned, digital-product sales are generally final and nonrefundable once the file has been accessed, downloaded, or delivered.

This policy does not limit any refund, cancellation, or consumer right that cannot legally be excluded.

2. Situations We Will Review

Please contact us if:

  • You were charged more than once for the same purchase

  • You received the wrong file

  • The provided file is corrupted or materially defective

  • A download link does not work

  • The file is materially different from the published product description

  • You did not receive access after completing payment

  • An unauthorized purchase was made using your information

Whenever possible, contact us within 14 days of purchase and include:

  • Your name

  • Purchase email address

  • Order number

  • Product name

  • Date of purchase

  • A description of the problem

  • A screenshot or error message, when helpful

We may first attempt to correct the problem by:

  • Resending the download

  • Providing a replacement file

  • Correcting a technical issue

  • Explaining how to open or access the product

  • Offering an appropriate exchange or store credit

When the problem cannot reasonably be corrected, we may issue a full or partial refund as appropriate.

3. Situations That Ordinarily Do Not Qualify for a Refund

A refund ordinarily will not be issued because:

  • You changed your mind after purchasing

  • You purchased the wrong product without reviewing its description

  • You no longer need the resource

  • You found a similar resource elsewhere

  • You did not have time to use the product

  • You expected a physical item when the listing identified a digital product

  • Your printer, ink, paper, device, browser, or software produced a different result

  • You lack compatible software or equipment

  • You did not read the product description, file details, or license terms

  • You expected the resource to be editable when it was not described as editable

  • A child did not achieve a particular academic result

  • A school, teacher, or program chose not to use the resource

  • The product does not match a curriculum or standard that was not stated in the listing

We encourage customers to review product descriptions and contact us with questions before purchasing.

4. Educational Results

Our resources are designed to support learning, understanding, confidence, and foundational-skill practice.

Results will vary based on factors such as:

  • The learner’s age and developmental stage

  • Current skill level

  • Frequency and quality of practice

  • Instructional support

  • Individual learning needs

  • The way the resource is used

A particular educational result is not guaranteed, and dissatisfaction with academic progress alone does not qualify a purchase for a refund.

5. Duplicate Purchases

If you accidentally purchase the same product more than once through the same store, contact us within 14 days.

After confirming the duplicate transaction, we may refund the duplicate charge or offer another reasonable resolution.

6. Marketplace Purchases

Purchases made through Etsy, Teachers Pay Teachers, Payhip, or another marketplace must ordinarily be handled through the platform where the purchase occurred.

Those purchases are subject to the marketplace’s:

  • Refund and cancellation rules

  • Case or dispute process

  • Payment procedures

  • Download system

  • Seller requirements

Contact us through the relevant marketplace so the transaction can be located and addressed properly.

7. Bundles and Discounted Purchases

Refunds or credits for eligible discounted purchases will be based on the amount actually paid.

Individual items within a digital bundle ordinarily cannot be returned separately after the bundle has been delivered.

If a bundle contains a duplicate of a product you previously purchased, contact us before purchasing the bundle. Retroactive discounts or partial refunds are not guaranteed.

8. Unauthorized Sharing and License Violations

Refunds will not be issued when a customer’s access is suspended or terminated because of:

  • Unauthorized redistribution

  • Resale

  • Public uploading

  • Sharing with unlicensed users

  • Other violations of the product license or Terms and Conditions

9. Physical Products

If physical products are added in the future, the applicable listing will state its shipping, return, exchange, and damage policy.

Until then, customers should assume that a product is digital when it is identified as a digital or instant-download resource.

10. Refund Processing

Approved refunds will ordinarily be returned to the original payment method.

Processing time is controlled partly by the payment provider and financial institution. We cannot guarantee when a bank or card issuer will post an approved refund.

11. Contact Us

For help with a direct website purchase, contact:

The FUNdamental Learning Lab
Email: hello@FUNdamentalLearningLab.com
Website: www.FUNdamentalLearningLab.com

Please include your order number and the email address used at checkout.